Refund Policy – Veins Form

Refund Policy – Veins Form

Effective Date: 13/04/2025 11:25

At Veins Form, we value our customers and want to ensure that you are satisfied with your purchase. If you are not completely happy with your purchase, we offer a comprehensive refund policy that is designed to ensure your peace of mind. Please read our refund policy carefully to understand how we handle refunds for returned products or services.

1. Eligibility for a Refund

We offer refunds for products that meet the following criteria:

  • The item must be returned within 14 days from the date of receipt.
  • The item must be in its original, unused, and undamaged condition, with all packaging, tags, and any included accessories intact.
  • The product must be purchased directly from our website or authorized resellers. Products purchased from third-party retailers are not eligible for a refund through our policy.

Please note that some items, such as gift cards, downloadable content, or personalized products, may not be eligible for a refund.

2. Refund Process

If you wish to request a refund, please follow these steps:

  • Contact our customer support team at contact.veinsform@gmail.com with your order number and reason for the refund request.
  • Once we receive your request, we will send you a return authorization email with instructions on how to return the item.
  • Package the item securely in its original packaging and include a copy of your proof of purchase.
  • Return the item to the address specified in the return authorization email.
  • Once the returned item is received and inspected, we will process your refund.

3. Refund Method

Refunds will be processed using the same method of payment that was originally used to make the purchase. Please allow up to 14 days for the refund to appear in your account. If you used a credit card for the purchase, the refund will be issued to your card. If you paid via PayPal or another payment processor, the refund will be issued to the same account.

Important: Any shipping fees, taxes, or additional charges are non-refundable unless the product is returned due to defects or errors on our part.

4. Refunds for Damaged or Defective Products

If you receive a damaged or defective product, please contact our customer support team immediately at contact.veinsform@gmail.com to report the issue. We will issue a full refund or replacement at no extra cost, provided that:

  • The product was damaged or defective upon arrival, and you notify us within 14 days of receipt.
  • The product is returned in its original packaging, along with all accessories and documentation.

5. Non-refundable Items

There are certain items that are not eligible for a refund. These include:

  • Gift cards and certificates.
  • Downloadable content or digital products.
  • Items that have been used, opened, or altered in any way.
  • Any personalized or custom products that have been specially made for you.

6. Refunds for Subscription-based Services

If you are subscribed to a service (e.g., a subscription for updates, newsletters, etc.), the following terms apply:

  • If you cancel your subscription within the first 14 days of your first payment, you are eligible for a full refund.
  • After the initial 14 days, you may receive a prorated refund for the unused portion of your subscription.

7. Processing Time for Refunds

Once we have received your returned item, please allow up to 14 days for us to inspect the product and process the refund. We will send you an email notification once your refund has been processed.

Note: Processing times may vary depending on the payment method and financial institution involved. Please check with your bank or payment provider for additional processing time.

8. Canceling an Order Before Shipment

If you wish to cancel an order before it has been shipped, please contact our customer support team immediately at contact.veinsform@gmail.com. We will do our best to accommodate your request and cancel the order. If the order has already been shipped, you will need to follow the return process outlined above to receive a refund.

9. International Refunds

If you are located outside of France, please note that international returns and refunds may be subject to additional fees, including customs duties or taxes. You are responsible for these costs. Contact our customer service team for further details on international refunds.

10. Contact Us

If you have any questions about our refund policy, need assistance with a refund request, or want to inquire about a specific order, please reach out to our customer support team at: